Refund policy
Return & Refund Policy
Last Updated: 08-May-2026
At [STORE NAME], customer satisfaction is important to us.
1. Return Eligibility
You may request a return or exchange if:
- You received a damaged product
- You received the wrong item
- The item is defective
To qualify, you must contact us within [3] days of receiving your order.
2. Non-Returnable Items
We do not accept returns for:
- Used products
- Opened consumable items
- Items damaged after delivery
- Products purchased on clearance or special discount (optional)
3. Refund Process
Once your request is reviewed and approved:
- Refunds may be issued through bank transfer, wallet, or original payment method
- Processing time may take [5–10 business days]
4. Exchange Policy
If available, we may offer an exchange instead of a refund.
5. Return Shipping
- Customers may be responsible for return shipping costs unless the mistake was ours.
- Shipping charges are generally non-refundable.
6. Order Cancellation
Orders may only be canceled before shipment.
7. Contact for Returns
For return or refund requests:
Email:
WhatsApp/Phone: 03702175806